Returns & Exchanges
At Aubin, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn garments with original tags attached. Our streamlined process ensures that if a fit isn't perfect, we can help you find the right style or issue a prompt refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing